Veolia Water Technologies provides a full range of service solutions. The transformation of wastewater into a resource is now a focus for several industries. To meet this challenge, IDRAFLOT Flotation Units are an essential water treatment partner with a range of high-end services designed to meet your precise needs.
We offer the best customer support, not only through preventive and planned maintenance and intervention contracts, but also through field services, troubleshooting, water studies and evaluations, rental equipment and supply of spare parts, consumables and chemicals for the proper functioning of evaporators and water treatment.
From audit to maintenance, we customise each solution to meet your needs, maximise efficiency and provide sustainable performance of your evaporators.
Our approach is to think globally but act locally. We rely on the great expertise of our in-house team of technicians and our network of local business units to implement projects and guarantee a high quality remote service. This organisation allows us to react quickly and ensure the delivery of locally adjusted solutions and services, while benefiting from the best technologies and capitalising on the experience of similar installations around the world. The opportunity to connect remotely also allows for effective and timely troubleshooting thanks to the direct interaction of our technical staff with the on-site operator to identify the problem and provide assistance until it is resolved.
The IDRAFLOT® after sales service offers the opportunity to successfully take advantage of the solutions our Clients invested in over time. Our Customer’s satisfaction is our main goal and is the fruit of co-operation with the best research centers, a constant updating training for our technicians and a widespread presence in the field with a capillary network of service centers.
It is available as Full Service for a complete package including any after-sales activity and availabe as a Customized Full Service thanks to the opportunity to choose an after-sales package with activities that meet any requirement from you: maintenance, spare parts, chemical analysis.
To best suit your water treatment needs, we have created the IDRAlife programme: service packages that offer tailor-made programmes to provide the highest quality support for your industrial wastewater evaporator.
Discover the IDRALife programme
It is the new service product targeted to Clients who are owners of an Idraflot unit equipped with a state-of-the-art HMI. This ultimate interface allows to keep your flotation unit under control and to optimize its performances, thanks to the daily checks and to the updating of parameters and programs. It allows the water treatment unit monitoring from any location through a simple web customized interface. The remote control access allows immediate support and troubleshooting, periodical unit checkup, report and parameters optimization, periodical back-up of the unit data and software modification.
Description of the spares and consumables that need to be available in stock to make easier repair and maintenance operations. Enhanced reliability with more availability to ensure faster maintenance.
Warranty extension: 24 months from installation date and 27 months from delivery date. Discover our optional: Visits by qualified personnel a few days before the expiry date of the package, Check of the plant conditions and suggestions for the conservation of its performance, Condition check to further extend warranty.
Integrated chemical washing system that significantly reduces maintenance and improves flotation unit performance.
Inlet effluents analysis allows the client to be aware of effluent changes, if any, and to optimize the treatment results by resetting the unit, if needed.
Planned preventative service and maintenance visits to ensure the electromechanical efficiency of the plant:
- routine visits by qualified personnel
- emergency interventions on demand (48-72h)
- chemical analysis of the inlet liquid and outlet stream
Complete control of the plant and guaranteed treatment of the correct waste volume (provided that the adequate formerly agreed inlet is respected):
- spares and consumables
- emergency interventions
- complete measures taken to ensure full operational status after any breakdown that may occur